For Municipalities
MINOMO Report
MINOMO Report is the upcoming feature that lets residents flag a civic issue in seconds — a pothole, a broken streetlight, an overflowing bin — and lets the municipality handle it with a traceable protocol, step by step, through to resolution.
Why MINOMO Report exists
From pothole to fix: a protocol, not a gamble.
There's a pothole that's been widening for weeks, a streetlight that's been out since winter, a bin overflowing since Friday. Residents see it every day. What they don't know is who to write to, which office to call, or whether their email will ever be read.
Today, civic reporting mostly lives in informal channels: a post in the neighbourhood Facebook group, a call to a switchboard, a paper form at an office open two mornings a week. No record, no guaranteed answer, no visibility into what happens after you hit send.
MINOMO Report moves the reporting inside the app residents already have installed, with a protocol the municipality can track and the resident can follow, status by status, all the way to a solution.
How it works for the person reporting
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Opens MINOMO
No new app to download: the report is filed inside the same app residents already use to follow local shops, events and municipal news.
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Picks a category
Roads and pavements, street lighting, waste, signage, green spaces, vandalism, water network: seven clear categories, built to route the report to the right office right away.
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Pins the spot and describes it
A tap on the map marks the exact location; a short description and a severity level complete the picture. Text and coordinates only — no photo to upload, no personal data exposed.
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Sends it
The report reaches the municipality right away. From here, the resident gets a notification at every step — no calling back, no checking in, no chasing.
The long read
How it works for the municipality
Every report that comes through MINOMO Report enters the municipality’s workflow through a status path, always visible to the person who filed it.
- Received. The system assigns an automatic case number (e.g.
CZ-2026-000123) — proof that the report exists, has arrived, and someone is looking at it. - In progress. The responsible office has picked up the case. The resident knows, without having to ask for an update.
- Resolved. The issue has been addressed. The report closes with a resolution note, visible to whoever opened it.
Not everything fits neatly into these three stages, and MINOMO Report accounts for that: a report can be declined with a reason (a duplicate already resolved, insufficient information) or marked not our jurisdiction — a provincial road, a utility run by an external operator — with a pointer, where possible, to who actually is responsible. At every status change, the person who reported it gets a notification: never silence, never a ticket lost in a drawer.
”I see it too”: the counter that speaks to the municipality
Ten different people reporting the same pothole shouldn’t produce ten identical cases to sort through. Anyone who spots an already-reported problem confirms it with a tap — I see it too — instead of opening a copy.
The result isn’t just tidiness: it’s a signal. The confirmation counter tells the municipality which interventions actually matter to residents — which streets, which neighbourhoods, which categories deserve priority. Not the loudest office, but the problem the community feels the most.
Privacy by design
MINOMO Report is built to protect the person reporting, not to expose them.
- Identity never shown to the municipality. Whoever receives the report sees “verified resident”, not a name, a phone number, or a profile.
- You report the location of the problem, not the location of people. The pin on the map is the pothole, the streetlight, the bin — not whoever wrote the report.
- No photos. Text and coordinates only: nothing to moderate, no risk of accidentally capturing people or private property.
- Automatic disconnection. After a report is closed, the reporter’s data is automatically disconnected from the case, within a defined and documented retention period.
- Verified accounts and anti-abuse limits keep out spam, false reports, and anyone trying to flood the system in bad faith.
The same principle already powering MINOMO’s Public Consultation: listening without exposing.
A full picture for the municipality
For the municipality, MINOMO Report doesn’t just deliver individual cases: it delivers a dashboard. Average resolution times by category, the most-reported categories this month, a map of the city’s hotspots — where problems actually concentrate, not where the loudest complaints do.
It’s the same operating principle behind MINOMO’s Public Consultation, already available to municipalities: structured listening, aggregated data, informed decisions. MINOMO Report is its natural counterpart on the operational side — not just “what do you think”, but “what isn’t working, where, and how much it matters to the people who live here.”
Want to be among the first?
MINOMO Report is still in design: we’re choosing launch priorities together with the first pilot municipalities. Leave us a message with your municipality’s name and what you’d like to see first.
Questions from the public
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Is MINOMO Report available yet?
Not yet: it's the feature we're designing together with the first pilot municipalities. This page describes how it will work; a release date will be shared with municipalities that join the pilot programme.
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Do residents need to download a new app?
No. MINOMO Report lives inside the MINOMO app residents already have installed to follow local shops, events and city news.
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Will the municipality see who filed the report?
No. The municipality sees 'verified resident' and the content of the report, never the identity of the person who wrote it.
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Do reports require photos?
No, by design: only text, category, severity level and map coordinates.
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What happens if the issue isn't the municipality's responsibility?
The report can be marked 'not our jurisdiction' (for example a provincial road, or a utility run by an external operator), with a pointer to who actually is responsible, where known.
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How are duplicate reports avoided?
With 'I see it too': anyone who spots an already-reported problem confirms it with a tap instead of opening a new one, and the counter helps the municipality set priorities.
In chiusura
Want your municipality to be among the first to bring MINOMO Report to your city? Let's talk: we'll show you how it will work and what it takes to be ready for launch, no strings attached.