Delete your MINOMO account

This page describes how to delete your MINOMO account (app developed by AVi Kairos Srl) and the associated personal data. This page applies to citizen (consumer) accounts of the MINOMO app.

To exercise other GDPR rights (access, rectification, portability, etc.) see Exercise your GDPR rights. For details on how we process data, see the Privacy Policy.

Method 1 — From the app (recommended)

If you still have access to your account, this is the fastest route: the account is deactivated at once.

1. Open the MINOMO app and sign in to your account.
2. Tap the profile icon to open the Account screen.
3. Scroll to the bottom and tap Permanently delete account.
4. In the confirmation dialog, type DELETE and confirm.
5. Your account is deactivated immediately and access is revoked on all your devices.

Method 2 — By email

Use this method if you have uninstalled the app or can no longer access your account. Write to [email protected] from the email address of your MINOMO account, with the subject “Account deletion”. We verify your identity through that email address, then proceed with the deletion.

In your message, please state:

• your full name;
• the email address associated with your MINOMO account;
• your MINOMO identifier (optional), to speed up verification;
• a confirmation that you are the account holder (or its authorised representative), and that you understand that, once the data is deleted, you will lose your profile, loyalty cards and history.

What happens to your data

• Immediately: the account is deactivated and all your sign-in sessions and access tokens are revoked. Issue reports you submitted are anonymised, and the confirmations you gave to other people’s reports are removed.
• Within 30 days: the data linked to your account — email, name, city, preferences, devices and notification tokens, followed merchants, event RSVPs and loyalty cards — is deleted or irreversibly anonymised.
• MINA conversations are linked to your account through an identifier, not to your name; the history of tour places is linked to the device. When the account is deleted, within the 30 days above, the conversations are anonymised and the tour history is deleted. Outside account deletion, conversations are deleted automatically after 90 days, while the tour history has no automatic expiry: if you want it deleted, say so in your request and we will help you find it ([email protected]).

What we keep and for how long

To meet legal obligations or to protect the service, some data is kept after deletion for the periods below. At the end of each period it is deleted or irreversibly anonymised.

Data	Period	Reason
Billing records and wallet transactions	10 years	Tax and accounting obligations
Access logs and failed attempts	30 days	Security
Account security events	90 days	Security

Full details on retention periods are in the “Retention periods” section of the Privacy Policy.

Note: this deletion covers only your personal account. If you manage a merchant listing, a city page or a City Agent account, please contact [email protected] first: those accounts follow a dedicated process.

Contact

For any privacy matter: [email protected]

For complaints to the supervisory authority: Garante (Italy) or ANSPDCP (Romania).