In due righe
The fastest way to delete your MINOMO account is directly from the app. Alternatively, you can request deletion via the web form. The account stays in reversible deletion for 30 days, then is permanently deleted or anonymised.
This page describes how to delete your MINOMO account (app developed by AVi Kairos Srl) and the associated personal data. This page applies to citizen (consumer) accounts of the MINOMO app.
To exercise other GDPR rights (access, rectification, portability, etc.) use the GDPR rights form. For details on how we process data, see the Privacy Policy.
Method 1 — From the app (recommended · immediate)
If you still have access to your account, this is the fastest route: the account is deactivated instantly.
- Open the MINOMO app and sign in to your account.
- Tap the profile icon to open the Account screen.
- Scroll to the bottom and tap Permanently delete account.
- In the confirmation dialog, type DELETE and confirm.
- Your account is deactivated immediately and access is revoked on all your devices.
Method 2 — Request via the web
Use this method if you have uninstalled the app or can no longer access your account. We verify your identity using the email you provide, then proceed with the deletion.
Submit a deletion request via the form at minomo.io/en/legal/delete-account/ or email [email protected].
To complete the request, you will need to provide:
- your full name;
- the email address associated with your MINOMO account;
- your MINOMO identifier (optional — e.g.
user_12345or@yourslug), to speed up verification; - a confirmation that you are the account holder (or authorised representative);
- an acknowledgement that after 30 days deletion is permanent and irreversible, and that you will lose access to your profile, loyalty cards and history.
What is deleted
When your account is deleted we remove the personal data linked to your profile, including:
- profile and credentials (name, email, photo, city, slug);
- preferences, follows, bookmarks and settings;
- history and conversational memory of the MINA assistant;
- devices, sessions and access tokens (revoked on all devices);
- personal loyalty cards and their progress.
What we keep and for how long
To meet legal obligations or to protect the service, some data is kept after deletion for the minimum periods required. At the end of each period it is permanently deleted or irreversibly anonymised.
| Data | Period | Reason |
|---|---|---|
| Account data after the request | 30 days in reversible deletion, then deletion or anonymisation | Possibility of restore, abuse prevention |
| Billing records and wallet transactions | 10 years | Tax and accounting obligations |
| Security logs (logins, failed attempts) | 12 months | Security and anti-fraud |
Full details on retention periods are in the “Retention periods” section of the Privacy Policy.
Note: this deletion covers only your personal account. If you manage a merchant listing, a city page or a City Agent account, please contact [email protected] first: those accounts follow a dedicated process.
Contact
For any privacy matter: [email protected]
For complaints to the supervisory authority: Garante (Italy) or ANSPDCP (Romania).