Report content — MINOMO

Have you found content on MINOMO that you believe is illegal, harmful to your rights, or in violation of our Community Standards? Send a notice to [email protected]. You can write to us in Italian, Romanian or English. We guarantee:

• acknowledgement of your notice within a reasonable time;
• a reasoned decision per DSA Art. 17 (Statement of Reasons), communicated also to any user who may be subject to a restriction;
• the right for the affected user to submit an internal complaint (DSA Art. 20) and to refer the matter to an out-of-court dispute settlement body (DSA Art. 21);
• priority handling of notices from trusted flaggers (Art. 22 DSA) certified by the competent Digital Services Coordinator.

Good faith and responsibility: By sending a notice you declare, under your own responsibility, that you believe in good faith that the information is accurate and complete. Notices that are manifestly unfounded or repeatedly abusive may result in measures under DSA Art. 23, up to and including suspension of your ability to send new notices.

For other requests

This address is only for reporting content on MINOMO. For other needs:

• Exercise of GDPR rights over your personal data (access, rectification, erasure, etc.) → [email protected], see Exercise your GDPR rights;
• Communications from DSA authorities (Art. 11 and 12) → [email protected];
• Technical support → [email protected].

How to send a report

There is no web form: write an email to [email protected] including the following information.

Where is the content? The exact URL or, if you do not have one, a precise description that allows us to find it (for example: a merchant page and the name of the event or post).

Category: The most appropriate of these:

• Illegal or regulated goods / services
• Hate speech or discrimination
• Harassment, bullying, threats
• Child exploitation or harm (CSAM)
• Terrorist or extremist content
• Intellectual property infringement
• Privacy violation (personal data exposed without consent)
• Impersonation of another person or organisation
• Fraud, spam, scam
• Disinformation on electoral processes or public health
• Sexually explicit content
• Promotion of self-harm
• Other — specify in the reason

Reason: Explain in detail why you believe the content is illegal or violates our rules. The more precise your reason, the faster our assessment. Where possible, cite the legal provision or the section of our Community Standards that you believe has been violated.

Your contact details: Your name and email, which we need to confirm receipt and tell you our decision (DSA Art. 16(2)(c)). You may leave them out only when you report child sexual abuse material.

Declaration: A statement that you believe in good faith that the information and facts in your notice are accurate and complete (DSA Art. 16(2)(d)).

We use your contact details only to handle your notice, as explained in the Privacy Policy.

What happens after you report

1. We acknowledge your notice within a reasonable time;
2. We assess the content against our Community Standards and applicable law;
3. We send you our decision and, to the user concerned, a Statement of Reasons (DSA Art. 17) with the decision, the facts on which it is based, and information on how to appeal;
4. If the content is found to violate our rules or the law, we take the appropriate action (warning, restriction, removal, account suspension).

For further information on our moderation procedure: Community Standards.

Contact

For reports and for requests from DSA authorities: [email protected]