Report content — MINOMO

Have you found content on MINOMO that you believe is illegal, harmful to your rights, or in violation of our Community Standards? Submit a notice using the form below. We guarantee:

• acknowledgement of your notice within a reasonable time;
• a reasoned decision per DSA Art. 17 (Statement of Reasons), communicated also to any user who may be subject to a restriction;
• the right for the reported party to submit an internal complaint (DSA Art. 20) and to refer the matter to an out-of-court dispute settlement body (DSA Art. 21);
• priority handling of notices from trusted flaggers (Art. 22 DSA) certified by the competent Coordinator for Digital Services.

Good faith and responsibility: By submitting this form you declare, under your own responsibility, that you believe in good faith that the information is accurate and complete. Notices that are manifestly unfounded or repeatedly abusive may result in measures under DSA Art. 23, up to and including suspension of your ability to submit new notices from your account.

For other requests

This form is only for reporting content on MINOMO. For other needs:

• Exercise of GDPR rights over your personal data (access, rectification, erasure, etc.) → Data Request form or [email protected];
• Communications to DSA authorities (Art. 11 and 12) → [email protected];
• Technical support → [email protected].

How to submit a report

Submit your report via the form at minomo.io/en/legal/report-content/ or email [email protected].

To complete your report you will need to provide the following information:

Where is the content? Provide the exact URL or, if you do not have a URL, a precise description that will allow us to locate it (for example: a merchant page and the name of the event or post).

Category: Choose the most appropriate category from the following:

• Illegal or regulated goods / services
• Hate speech or discrimination
• Harassment, bullying, threats
• Child exploitation or harm (CSAM)
• Terrorist or extremist content
• Intellectual property infringement
• Privacy violation (personal data exposed without consent)
• Impersonation of another person or organisation
• Fraud, spam, scam
• Disinformation on electoral processes or public health
• Sexually explicit content
• Promotion of self-harm
• Other — specify in the reason

Reason: Explain in detail why you believe the content is illegal or violates our rules. The more precise your reason, the faster our assessment will be. Where possible, cite the legal provision or the section of our Community Standards that you believe has been violated.

Your contact details: For content involving serious violations of the rights of minors (CSAM), you may submit the notice anonymously without providing your name. For all other categories, DSA Art. 16(2)(c) requires the name and email of the reporting party.

Declarations: You must declare:

1. In good faith: that the information and facts contained in this notice are, to the best of your knowledge, accurate and complete (DSA Art. 16(2)(d));
2. Data processing consent: that you agree that MINOMO processes your contact details to handle this notice, in accordance with the Privacy Policy.

What happens after you report

1. We acknowledge your notice within a reasonable time;
2. We assess the content against our Community Standards and applicable law;
3. We send you and the reported party a Statement of Reasons (DSA Art. 17) with our decision, the facts on which it is based, and information on how to appeal;
4. If the content is found to violate our rules or the law, we take the appropriate action (warning, restriction, removal, account suspension).

For further information on our moderation procedure: Community Standards.

Contact

For requests to DSA authorities: [email protected]