In short
To exercise your rights under Articles 15-22 of the GDPR — access, rectification, erasure, restriction, portability, objection, withdrawal of consent — write to [email protected]. We reply within one month.
Use this page to exercise your rights under Articles 15–22 of Regulation (EU) 2016/679 (GDPR).
We will reply within one month of receipt. For particularly complex requests we may extend this by two further months, with a reasoned notice to you. We verify your identity through the email you write from — it must match the email of your MINOMO account or otherwise allow the data subject to be identified.
How to send a request
Write to [email protected] from the email address of your MINOMO account, or by post to AVi Kairos Srl — Strada Lungă 188, Corp C2, Ap. 2, Brașov 500051, România. There is no web form.
For further details on the purposes of processing, legal bases and our providers, please consult:
- Privacy Policy — who we are, what we collect, and why;
- Service providers list (versioned).
If your request concerns content published on MINOMO that you wish to report as unlawful or in breach of our rules, see Report content instead.
If you want to delete your MINOMO account and associated data, see the dedicated Delete account page.
Your rights under the GDPR
You may exercise any of the following rights, free of charge, at any time:
- Access (Art. 15) — know whether we process your personal data and receive a copy.
- Rectification (Art. 16) — correct inaccurate data or complete incomplete data.
- Erasure / right to be forgotten (Art. 17) — request erasure of your personal data (within the limits provided by law).
- Restriction (Art. 18) — temporarily restrict processing of some data.
- Portability (Art. 20) — receive your data in a structured, commonly used format to transfer it to another service. There is no export button in the app: we prepare the file by hand after your request.
- Objection (Art. 21) — object to processing based on our legitimate interest. For municipal communications you can also do it yourself, at any time, with the switch in the app (Account → Communications from my municipality).
- Withdrawal of consent — withdraw a consent you previously gave, where the processing is based on consent.
What to include in your request
To help us reply quickly and accurately, please include:
- The type of right you wish to exercise (from the list above);
- Your full name and the email address associated with your MINOMO account;
- Your MINOMO identifier if known — optional, but it speeds up verification;
- A clear description of what you are asking for. For rectification, indicate what is incorrect and what the correct information is. For erasure, indicate whether you wish to delete your entire account or only specific data. For MINA conversations, say so explicitly.
Before processing the request, we verify your identity to prevent disclosure to unauthorised parties. Verification is normally carried out by confirming the request from the email address associated with your account.
After your request
Once we receive your request, we will:
- Acknowledge it;
- Verify your identity;
- Process your request and send you a reasoned reply within one month (extendable by two further months in cases of particular complexity, with notice and reasons).
If you are not satisfied with our reply, you may lodge a complaint with the supervisory authority:
- Italy: Garante per la protezione dei dati personali
- Romania: ANSPDCP
- the supervisory authority in your country of habitual residence; the full list is at edpb.europa.eu
Contact
For any privacy matter: [email protected]