Support

MINOMO Help Center

Need help with MINOMO? Here you'll find self-service resources, direct team contacts and dedicated channels for privacy, DSA and accessibility requests. We reply within 24 working hours.

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Contact channels

For technical issues, account or billing write to [email protected] — include your device, app version and the steps to reproduce the problem.

For privacy and data protection matters: [email protected] (GDPR, DPO, data transfers).

DSA Point of Contact under Art. 11/12: [email protected].

Accessibility feedback (EAA / WCAG 2.1 AA): [email protected].

Formal notices and correspondence with authorities: [email protected].

Frequently asked questions

  1. How do I create or delete my account?

    The full FAQ is inside the MINOMO app: open the menu, go to Help and search for 'account'. It covers signup, email OTP, account deletion and all core features.

  2. I didn't receive the email OTP code. What should I do?

    Check your spam folder first. If the code hasn't arrived within 5 minutes, try again from the login screen. For persistent issues write to [email protected] with your device model and app version.

  3. How do push notifications work?

    When you follow a merchant, their notifications arrive directly on your device. No algorithm filters the messages: if you follow, you receive. You can manage notifications in the app settings.

  4. How do digital loyalty cards work?

    Loyalty cards are issued by merchants who join the programme. Once you follow the merchant and meet the campaign criteria, the card appears automatically in your profile.

  5. How do I change city or language in the app?

    From the main menu select your profile, then Settings. You'll find City and Language options. The choice is free and reversible at any time.

  6. Which devices are supported?

    MINOMO works as a PWA on any modern browser (Chrome, Safari, Firefox). Native apps are available for iPhone (iOS 16+) and Android (10+) on TestFlight and Google Play.

  7. How do I report illegal content on MINOMO?

    Use the Report Content Form at /en/legal/report-content/ — the procedure complies with the Digital Services Act (DSA Art. 16) and every report is tracked and handled by the Trust team.

  8. How do I exercise my GDPR rights (access, erasure, portability)?

    Complete the Personal Data Request Form at /en/legal/data-request/. You may request access, rectification, erasure, portability, restriction or objection to processing. Response within 30 days.

  9. Where can I find the terms of service and privacy policy?

    All regulatory documents (Terms, Privacy Policy, Cookie Policy, Refund Policy and more) are published as version 3.0 from 15 May 2026 in the /en/legal/ section.

  10. What should I do if the app won't open or login is impossible?

    Try again after a few minutes — some issues resolve automatically. If the problem persists beyond 30 minutes, write to [email protected] with the time, your device and a description of the problem.

In chiusura

Didn't find your answer? The support team is available Monday to Friday. Average reply time within 24 working hours.

Write to [email protected] FAQ in the app